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Residents’ Rights and Responsibilities

A Charter of Residents’ Rights and Responsibilities has been developed by the Department of Health, and this is outlined below. Staff at Sarina Aged Care Ltd. are familiar with this Charter and every effort is made to adhere to the principles contained in it.

Each resident of Sarina Aged Care Ltd. has the RIGHT to:-

  1. safe and high quality care and services;
  2. be treated with dignity and respect;
  3. have their identity, culture and diversity valued and supported;
  4. live without abuse and neglect;
  5. be informed about their care and services in a way they understand;
  6. access all information about themselves, including information about their rights, care and services;
  7. have control over and make choices about their care, and personal and social life, including where the choices involve personal risk;
  8. have control over, and make decisions about, the personal aspects of their daily life, financial affairs and possessions;
  9. their independence;
  10. be listened to and understood;
  11. have a person of their choice, including an aged care advocate, support them or speak on their behalf;
  12. complain free from reprisal, and to have their complaints dealt with fairly and promptly;
  13. personal privacy and to have their personal information protected;
  14. exercise their rights without it adversely affecting the way they are treated.

Each resident of Sarina Aged Care Ltd. has the RESPONSIBILITY:-

a)   to respect the rights and needs of other people within Sarina Aged Care Ltd., and to respect the needs of Sarina Aged Care as a whole.

b)   to respect the rights of staff to work in an environment free from harrassment;

c)   to care for his or her own health and well-being, as far as he or she is capable;

d)  to inform his or her medical practitioner, as far as he or she is able, about his or her medical history and current state of health.


(Adapted from the Department of Health’s Charter of Residents’ Rights and Responsibilities)